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Service Related Frequently Asked Questions
Please click on the product to see the commonly asked questions and our answers
How do I cover a new accessory which I have recently fixed in my vehicle?
For addition of accessory in your policy please approach your agent or you can also visit our nearest branch.
How do I add/ delete the Hypothecation in my policy?
Does this policy cover medical expenses incurred due to accident ?
Yes, on payment of additional premium, medical expenses reimbursement can be covered. These expenses are payable, in case, if the claim is admitted under the basic policy cover.
How can I change/ add my communication address/ telephone no?
For change in communication address / telephone no’s please call our toll free – 1800 11 99 66 or email us on customersupport@tata-aig.com
How should I change the registration address or any vehicle information on the policy?
For any change or correction in registration address/ Vehicle Information you need to submit RC copy along with a request letter to your nearest branch
Do I get premium accumulation back after some years in case I don’t make a claim.
No.
What are the other types of covers available for covering accidental injuries ?
Contact individual companies for exact details on product
OR
Email - You can also scan and email us the documents at customersupport@tata-aig.com
OR
Fax - You can also Fax us the documents on 022 – 66938170 (Note – After faxing the documents please call our toll free 1800-11-99-66 and place a request for Endorsement)
Home Insurance
How do I add/ delete the Hypothecation in my policy?
Note - You can also Fax us the documents on 022 – 66938170 (Note – After faxing the documents please call our tollfree 1800-11-99-66 and place a request for Endorsement)
How can I change/ add my communication address/ telephone no?
For change in communication address / telephone no’s please call our toll free – 1800 11 99 66 or email us on customersupport@tata-aig.com
How can I change the Insured name in my Home policy?
For change in Insured name you can provide us a copy of Transfer Agreement along with a request letter to our nearest branch.
OR
Email - You can also scan and email us the documents at customersupport@tata-aig.com
OR
Fax - You can also Fax us the documents on 022 – 66938170 (Note – After faxing the documents please call our toll free 1800-11-99-66 and place a request for Endorsement)
How can I increase/decrease my vehicle IDV?
Renewal of your Home policy is now very easy; you can renew your policy by opting for below mentioned 3 simple ways
Is my "No Claim" Bonus transferable in case I change my insurer?
IDV can be increase/decrease only at the time of renewal of policy; IDV can be increase/decrease maximum up to 10%. For increase/decrease in IDV please call our toll-free 1800 11 99 66.
Home Insurance
How do I renew my Home Insurance?
The discount rate remains the same; provided you show evidence that you are entitled to No Claim Bonus from your previous motor insurance company. Evidence can be in form of a renewal notice or a letter confirming the NCB entitlement from the previous insurer
How can I increase/decrease my Home Value?
Value of your property can be increase/decrease only at the time of renewal of policy. For increase/decrease in IDV please call our tollfree 1800 11 99 66.
Accident & Health Insurance
How do I renew my Accident & Health Insurance?
For renewal of your accident policy you can either call us on our tollfree 1800 11 99 66 or you can courier the cheque to our nearest branch.
Endorsements
Auto Insurance
What is the procedure for Transfer of Insurance?
For Transfer of Insurance from one vehicle to another you need to submit the below mentioned documents to our nearest branch.
What is the procedure for Transfer of Insurance?
For Transfer of Insurance from one vehicle to another you need to submit the below mentioned documents to our nearest branch.
Transfer of Policy (Sale of Vehicle)
- New RC copy /form 29-30
- Old policy document (TATA AIG original policy document)
- NOC from the previous insured
- Rs. 50/- transfer fee
- New application form. (New application form are provided at the branch)
- Inspection of vehicle
- NCB difference amount
(Note - Inspection is not conducted in the branch, the branch team wile provide a request no to the customer and the Inspection will be conducted at the customer’s residence)
How do I cover a new accessory which I have recently fixed in my vehicle?
For addition of accessory in your policy please approach your agent or you can also visit our nearest branch.
How do I add/ delete the Hypothecation in my policy?
- For Addition of Hypothecation: Letter from the bank / Endorsed RC copy has to be submitted to our nearest branch or scan the documents and email us on customersupport@tata-aig.com
- 2) In case of Deletion of Hypothecation: NOC / Endorsed RC copy has to be submitted to the branch or scan the documents and email us on customersupport@tata-aig.com
Note - You can also Fax us the documents on 022 – 66938170 (Note – After faxing the documents please call our tollfree 1800-11-99-66 and place a request for Endorsement)
Does this policy cover medical expenses incurred due to accident ?
Yes, on payment of additional premium, medical expenses reimbursement can be covered. These expenses are payable, in case, if the claim is admitted under the basic policy cover.
How can I change/ add my communication address/ telephone no?
For change in communication address / telephone no’s please call our toll free – 1800 11 99 66 or email us on customersupport@tata-aig.com
How should I change the registration address or any vehicle information on the policy?
For any change or correction in registration address/ Vehicle Information you need to submit RC copy along with a request letter to your nearest branch
Do I get premium accumulation back after some years in case I don’t make a claim.
No.
What are the other types of covers available for covering accidental injuries ?
Contact individual companies for exact details on product
OR
Email - You can also scan and email us the documents at customersupport@tata-aig.com
OR
Fax - You can also Fax us the documents on 022 – 66938170 (Note – After faxing the documents please call our toll free 1800-11-99-66 and place a request for Endorsement)
Home Insurance
How do I add/ delete the Hypothecation in my policy?
- For Addition of Hypothecation: Letter from the bank along with a covering letter has to be submitted to our nearest branch or scan the documents and email us on customersupport@tata-aig.com
- In case of Deletion of Hypothecation: NOC copy has to be along with a covering letter which has to be submitted to the branch or scan the documents and email us on customersupport@tata-aig.com
Note - You can also Fax us the documents on 022 – 66938170 (Note – After faxing the documents please call our tollfree 1800-11-99-66 and place a request for Endorsement)
How can I change/ add my communication address/ telephone no?
For change in communication address / telephone no’s please call our toll free – 1800 11 99 66 or email us on customersupport@tata-aig.com
How can I change the Insured name in my Home policy?
For change in Insured name you can provide us a copy of Transfer Agreement along with a request letter to our nearest branch.
OR
Email - You can also scan and email us the documents at customersupport@tata-aig.com
OR
Fax - You can also Fax us the documents on 022 – 66938170 (Note – After faxing the documents please call our toll free 1800-11-99-66 and place a request for Endorsement)
Renewal of Insurance
Auto Insurance
How do I renew my Auto Insurance?
Renewal of your Auto policy is now very easy; you can renew your policy by opting for below mentioned 3 simple ways
With in 90 days from the policy expiry date you can place a request for Inspection and renewal on our tollfree – 1800 11 99 66.
If expiry date is cross more then 90 days then you have to apply for a new Insurance policy for which you can either call our tollfree 1800 11 99 66 or visit our nearest branch.
How do I renew my Auto Insurance?
Renewal of your Auto policy is now very easy; you can renew your policy by opting for below mentioned 3 simple ways
- On line Payment – You can now renew your policy on line by using your credit/ Debit card or Net banking; click here to renew online
- Cheque pick up – For free cheque pick up facility please call our toll free – 1800-11-99-66
- Payment through IVR - For payment through IVR please call our toll free – 1800-11-99-66
With in 90 days from the policy expiry date you can place a request for Inspection and renewal on our tollfree – 1800 11 99 66.
If expiry date is cross more then 90 days then you have to apply for a new Insurance policy for which you can either call our tollfree 1800 11 99 66 or visit our nearest branch.
How can I increase/decrease my vehicle IDV?
Renewal of your Home policy is now very easy; you can renew your policy by opting for below mentioned 3 simple ways
Is my "No Claim" Bonus transferable in case I change my insurer?
IDV can be increase/decrease only at the time of renewal of policy; IDV can be increase/decrease maximum up to 10%. For increase/decrease in IDV please call our toll-free 1800 11 99 66.
Home Insurance
How do I renew my Home Insurance?
The discount rate remains the same; provided you show evidence that you are entitled to No Claim Bonus from your previous motor insurance company. Evidence can be in form of a renewal notice or a letter confirming the NCB entitlement from the previous insurer
- On line Payment – You can now renew your policy on line by using your credit/ Debit card or Net banking; you have to just login at www.tata-aiggeneral.com
- Cheque payment – You can courier your cheque to our nearest branch.
- Payment through IVR - For payment through IVR please call our toll free – 1800-11-99-66
How can I increase/decrease my Home Value?
Value of your property can be increase/decrease only at the time of renewal of policy. For increase/decrease in IDV please call our tollfree 1800 11 99 66.
Accident & Health Insurance
How do I renew my Accident & Health Insurance?
For renewal of your accident policy you can either call us on our tollfree 1800 11 99 66 or you can courier the cheque to our nearest branch.
Claim
What is the claim procedure? How much time does it take for claim settlement?
To register a claim please call our tollfree – 1800-11-99-66 or you can also sent us an SMS by just typing claims and sent it to – 5616181 you will receive a call back from our end in 1 hour.
Once we receive all the required documents from the Insured the claim gets settled with in 7 working days.
Do you have direct settlement facility for Auto Claims?
Yes we have tie ups with a panel of workshops; if you take your vehicle to those workshops you can avail direct settlement facility.
To register a claim please call our tollfree – 1800-11-99-66 or you can also sent us an SMS by just typing claims and sent it to – 5616181 you will receive a call back from our end in 1 hour.
Once we receive all the required documents from the Insured the claim gets settled with in 7 working days.
Do you have direct settlement facility for Auto Claims?
Yes we have tie ups with a panel of workshops; if you take your vehicle to those workshops you can avail direct settlement facility.
General Information
Auto Insurance
What is NCB? How will it benefit me?
NCB means No Claim Bonus.
NCB is provided by Insurance Company if there is no claim taken by the Insured for 1 complete year. Below mentioned is the NCB %
Maximum No Claim Bonus which is provided to the Insured is 50%
If the customer is enjoying NCB he will be eligible for discount on the own damage premium amount.
Can I transfer my NCB?
No Claim Bonus is non transferable; However in event of the Insured’s death NCB can be transferred to his/ her spouse.
If the policy is in the name of company and the User wants to transfer the policy in his name he can avail the NCB provided he submits the NOC from the company.
What is Substitution of Insurance?
Substitution of Insurance means transfer of Insurance from one vehicle to another. We require the below mentioned documents for substitution of Insurance at the branch.
Substitution of Insurance (Sale)
For retaining you NCB you need to cancel your current Auto policy. You need to submit the below mentioned documents to our nearest branch.
Note – NCB reserving letter is valid for three years.
How can I apply for a new Auto Insurance/ Home?
To apply for a new Auto policy please call our tollfree 1800 11 99 66.
Travel Insurance
How do I extend my Travel Insurance?
For extension of Travel Insurance you need to send us an email at customersupport@tata-aig.com 7 working days prior the policy expiry date.
(Note – Extension of policy can be done after Underwriters approval.)
Can I apply for a Travel Insurance on line?
Yes you can now apply for Travel insurance online by visiting our website www.tata-aiggeneral.com or you can also visit the below mentioned websites.
International Travel:
Domestic Travel: If I have not traveled and I want to cancel my travel Insurance what is the procedure?
For cancellation of travel insurance the customer needs to submit the below mentioned documents.
Accident and Health Insurance
What is a free look period?
Free look period is the 14 days grace period provided to the customer for cancellation of his Accident policy.
What is the procedure for cancellation and refund?
For Cancellation of your Accident policy please call our tollfree 1800 11 99 66 and place a request for cancellation.
Do you provide cash less facility?
In TATA-AIG General insurance we don’t have any cashless benefits for Accident policies.
Do you have tie ups with Hospitals?
TATA-AIG General insurance doesn’t have tie up with any hospitals.
Renewal Insurance
What is NCB? How will it benefit me?
NCB means No Claim Bonus.
NCB is provided by Insurance Company if there is no claim taken by the Insured for 1 complete year. Below mentioned is the NCB %
- 1st Year - 20%
- 2nd Year - 25 %
- 3rd Year - 35 %
- 4th Year - 45 %
- 5th Year - 50%
Maximum No Claim Bonus which is provided to the Insured is 50%
If the customer is enjoying NCB he will be eligible for discount on the own damage premium amount.
Can I transfer my NCB?
No Claim Bonus is non transferable; However in event of the Insured’s death NCB can be transferred to his/ her spouse.
If the policy is in the name of company and the User wants to transfer the policy in his name he can avail the NCB provided he submits the NOC from the company.
What is Substitution of Insurance?
Substitution of Insurance means transfer of Insurance from one vehicle to another. We require the below mentioned documents for substitution of Insurance at the branch.
Substitution of Insurance (Sale)
- Sale Deed
- New RC copy
- Form 29/30
- New application form
- Proof of insurance of the old vehicle
For retaining you NCB you need to cancel your current Auto policy. You need to submit the below mentioned documents to our nearest branch.
- Original policy documents with the certificate of insurance (form – 51)
- Proof of insurance
- Covering letter mentioning the reason of cancellation.
Note – NCB reserving letter is valid for three years.
How can I apply for a new Auto Insurance/ Home?
To apply for a new Auto policy please call our tollfree 1800 11 99 66.
Travel Insurance
How do I extend my Travel Insurance?
For extension of Travel Insurance you need to send us an email at customersupport@tata-aig.com 7 working days prior the policy expiry date.
(Note – Extension of policy can be done after Underwriters approval.)
Can I apply for a Travel Insurance on line?
Yes you can now apply for Travel insurance online by visiting our website www.tata-aiggeneral.com or you can also visit the below mentioned websites.
International Travel:
Domestic Travel: If I have not traveled and I want to cancel my travel Insurance what is the procedure?
For cancellation of travel insurance the customer needs to submit the below mentioned documents.
- Policy document
- o Passport complete copies
- Covering letter
Accident and Health Insurance
What is a free look period?
Free look period is the 14 days grace period provided to the customer for cancellation of his Accident policy.
What is the procedure for cancellation and refund?
For Cancellation of your Accident policy please call our tollfree 1800 11 99 66 and place a request for cancellation.
Do you provide cash less facility?
In TATA-AIG General insurance we don’t have any cashless benefits for Accident policies.
Do you have tie ups with Hospitals?
TATA-AIG General insurance doesn’t have tie up with any hospitals.
Renewal Insurance
Getting in touch with us
What is your toll free no’s?
1800-11-9966, our 24x7 Helpline number
What is your tolled no?
What is your email ID?
Our email id is customersupport@tata-aig.com
1800-11-9966, our 24x7 Helpline number
What is your tolled no?
- 66939500 Mumbai Landline Service
- 66603500 Delhi Landline Service
- 66500001 Bangalore Landline Service
- 66841050 Chennai Landline Service
- 66014156 Pune Landline Service
- 66610201 Ahmedabad Landline Service
- 66629882 Hyderabad Landline Service
- 64509767 Kolkata Landline Service
What is your email ID?
Our email id is customersupport@tata-aig.com
Need Help?
Call us on our 24x7 Toll Free helpline 1800-266-7780
OR
SMS `TAG` to 5616181
Write to us at customersupport@tata-aig.com or click here to give us your feedback.
