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Motor Insurance

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How can I increase/decrease my vehicle IDV?
IDV can be increase/decrease only at the time of renewal of policy; IDV can be increase/decrease maximum up to 10%. For increase/decrease in IDV please call our toll-free 1800-266-7780.

Is my "No Claim" Bonus transferable in case I change my insurer?
The discount rate remains the same; provided you show evidence that you are entitled to No Claim Bonus from your previous motor insurance company. Evidence can be in form of a renewal notice or a letter confirming the NCB entitlement from the previous insurer.

Is Motor Insurance compulsory?
Yes. Under the Motor Vehicles Act, all motor vehicle owners must have third party insurance cover.

The law in the country makes it compulsory for you to insure your motor vehicle. The compulsory nature of the law protects you against third party liability. While insuring against third party liability is important, it also makes good sense to buy a comprehensive cover to give you all round protection.

What kinds of Motor Policies are available ?
The basic insurance covers offered are as under:
  • Liability Only Policy: covering the liabilities towards third parties only, as per Motor Vehicles Act. This insurance is mandatory for a vehicle plying in public roads, as per Motor Vehicles Act.
  • Package Policy: In addition to the above, the loss or damage to the vehicle insured, by specified perils, is also covered subject to the value declared and other terms and conditions in the policy.

What is "NO CLAIM BONUS"?
No claim bonus is a special discount given for every claim-free year. As per the schedule of tariff, NCB can be earned in the Own Damage section of Policies covering all classes of vehicles but not on Motor Trade Policies (Road Transit Risks / Road Risks / Internal Risks) and policies that cover only Fire and / or Theft Risks.

Is my "No Claim" Bonus transferable in case I change my insurer?
Yes, in case you are changing insurance company have accrued some NCB from previous insurer, then you get the benefits for your NCB with new company too.

What is the rate at which NCB is transferred from my previous insurance company to new company?
The discount rate remains the same; provided you show evidence that you are entitled to No Claim Bonus from your previous motor insurance company. Evidence can be in form of a renewal notice or a letter confirming the NCB entitlement from the previous insurer

What is a Cover Note?
A cover note is a interim cover of insurance issued by the Insurer before the issuance of a policy, after the Insured has given a duly filled in proposal form and has paid the premium in full. A cover note is valid for a period of 60 days from the date of issue of the cover note and the Insurer shall issue the Certificate of Insurance before the cover note expires.

When should I report to the police?
Incidents such as "Third Party Property Damage", "Bodily Injury To Self or Third Party" or "Theft" should be reported to the nearest police station, under whose jurisdiction the incident has occurred.

I hold comprehensive car insurance. In case of transport of the car by train or truck, should I take a marine policy to cover the transportation risks?
A comprehensive car policy covers transportation risk by rail, road and inland waterways.

Where can I get my vehicle insured ?
Insurance can be done at any of offices of General Insurance companies generally doing Motor Insurance business

What will be the premium for my vehicle ?
Premium depends upon various factors viz. type, make, model, cc, usage, place of registration, past claims history etc. of the vehicle. Therefore approach insurance company with vehicle details for exact premium.

Where can I renew my policy ?
Existing Insurance will be renewed in any office of existing Insurer. Please contact any of the office of existing insurer for exact premium.

Can someone contact me for insurance of my vehicle ?
Please approach the Insurance companies concerned directly.

Can I renew my policy at a different place ?
Yes, it is possible. A fresh proposal form needs to be filled in. The office may also insist for physical inspection of vehicle and other formalities, depending upon the situation. Please contact the nearest office for assistance.

Can I pay the premium online ?
Depends on company to company.

When should I renew the insurance for my vehicle & why ?
It is strongly recommended to renew your insurance before expiry of the existing insurance. This keeps your vehicle insured against the risks without any break and takes care of any loss within the ambit of the policy you have. This also retains the No Claim Bonus–the hard earned discount in premium for claim free year/s. Moreover, you are also not worried about the breach of law.

What if my previous policy has already expired ?
If, the policy has already expired, a fresh insurance can be obtained. Since a break in insurance has occurred, the vehicle will be physically inspected by a company official or an authorized representative/agency, at your cost. The entitlement of No Claim Bonus will be as per rules.

Can I transfer my insurance to the purchaser of my vehicle ?:
Yes, the insurance can be transferred to the buyer of the vehicle, provided the seller gives in writing to the insurance company. A fresh proposal form needs to be filled in. There is a nominal fee charged for transfer of insurance. Please contact the concerned insurance office for guidance and terms and conditions.

Is it ok if the insurance continues in the name of the previous owner whereas the vehicle is transferred in RTO records in my name ?
Never commit this mistake. Remember, registration and insurance of the vehicle should always be in the same name with same address. Otherwise the claim is not payable. A fresh proposal form needs to be filled in. There is a nominal fee charged for transfer of insurance. Please contact the concerned insurance office for guidance and terms and conditions.

I have lost the insurance policy. Can I get a duplicate one ?
Yes, please approach the nearest branch, with a written request. A nominal fee is charged for issuing duplicate policy copy.

Where can I get the details of risks covered and terms & conditions of the policy ?:
Kindly refer our Policy Wording for complete terms & conditions

What if my vehicle has CNG/LPG kit installed ?
If your vehicle has or you are installing CNG/LPG kit in your vehicle or if there is any other change in the structure/usage of the vehicle, it should be permitted by the RTO-means, it should be registered with the RTO & also entered by them in your RC. Then, you have to approach the insurance company and declare it to them with a copy of the RC. Additional premium is payable for the vehicle with LPG/CNG kit and they will pass an endorsement for the same.

What should I do in case of an accident/theft of the vehicle ?
Claim is to be registered at toll free number (1800-266-7780) irrespective of the place of the claim

Whom should I contact if my vehicle suffers a loss in a city other than the policy issuing city ?
Claim is to be registered at toll free number (1800-266-7780) irrespective of the place of the claim

What are the documents and formalities required for processing of the claim by the Company ?
The documents and formalities required for processing and settlement of the claim will depend upon the type of vehicle and nature of loss. Please contact the office concerned for guidance.

The general checklist is as follows, however contact respective insurance companies for exact details:
Apart from completely filled claim form insurance companies require a copy of
  • Cover-note/Policy
  • Driving License
  • Registration certificate in case of retail policy and additionally
  • permit & Fitness certificates in case of commercial vehicles
What are the important things I should bear in mind while insuring my vehicle ?
  • Fill up the proposal form yourself, answering all the questions correctly and sign it. This plays a vital role in deciding the premium and the admissibility of claim. Incomplete or incorrect information may result in denying the claim to you. Therefore, never leave it to any other person to fill it up.
  • Ensure that your and vehicle details are correctly recorded in the policy schedule. Make sure that every digit of vehicle registration number, engine and chassis numbers etc. are fully and correctly entered. Any error should be immediately got corrected as otherwise it would create trouble at the time of claim.
  • In case of any material change you should inform us immediately so that it can be corrected by the way of endorsement
  • Read policy terms, conditions, particularly the exclusions etc. very carefully. They are important from claim point of view.Remember, registration and insurance of the vehicle should always be in the same name with same address. Otherwise the claim is not payable.
Is there a free Look-in /look-in period available ?
No

Can I cancel my policy midway?
Yes , Policy can be cancelled and unused premium can be refunded on short period basis provided Alternate Insurance Proof is provided & there is no claim in the policy. In case of claim in the policy no refund shall be there.

Can I get my money/unused premium refunded?
The refund essentially depends upon the company and would be on short rate period if there is no claim in the policy. Customer must check the short rate calculations to avoid any heartburns later. Claims procedure – General step by step procedure:
  • Immediately inform the insurance company as soon as possible by Phone , SMS , Letter , Email and take the claim number
  • Collect the following indicative list of document
  • Deposit the completed claim form with the insurance company
  • Answer/satisfy the insurance company for query's if any
  • Advise the payment receiving mechanism

ADD ON FAQ'S


Can Add-ons be selected individually as per requirement ?
We offer add on covers in attractive bundles to enhance the benefit for you. However, you can opt for any of the add on covers individually as well.

Will my vehicles value get depreciated even though I got covered for Depreciation Reimbursement cover?
IDV of the vehicle is depreciated basis table of IDV depreciation as per age of the vehicle mentioned in the Policy. This is the value for which vehicle is insured. When a claim for damage to the vehicle is reported then it is subject to deduction of depreciation on replaced parts as per depreciation schedule in the Policy wording and it is this deduction which is covered under Depreciation Reimbursement cover. So your vehicle value will be depreciated every year as per age of the vehicle even if you have opted for depreciation reimbursement cover.

Can I choose only Depreciation Reimbursement plan ?
We offer add on covers in attractive bundle to enhance the benefit to you. However, you can choose for depreciation reimbursement plan independently as well.

How many claims can be made under Depreciation Reimbursement cover ?
Currently our standard offering is for 2 claims. However, option of more claims is also available on specific requests at additional premium.

My vehicle is in garage for windscreen damage. Will I get benefit of daily allowance ?
No, Daily allowance claim is not payable in case of only windscreen damage claim.

Do I need to file FIR if key is misplaced and want to claim under key replacement cover ?
No. If claim is for lost or stolen key then FIR is not required.

Will tyre add on covers theft of tyre?
No. It covers expenses for repair and/or replacement arising out of accidental loss or damage to tyres and tubes.

Can I get NCB benefit & NCB protection plan if I have a reserving letter of NCB from other company for 25% NCB & I wish to use it on a renewal of a policy which is having claim with TAGIC ?
You will get only NCB benefit if valid NCB reserving letter is submitted. You are not eligible for NCB protection plan as you had claimed last year and do not fulfill the criteria.

Will I get next slab of NCB, even if I claim for Key Replacement cover ?
Yes, claim under key replacement cover is not considered as own damage claim, hence you are eligible for next slab of NCB provided claim made is for Key Replacement only and there is no other own damage claim.

I purchased a used car of 1 year age from the used car dealer. Will I get return to invoice cover ?
No. Return to invoice cover is available for first registered owner of the vehicle only.

I had repaired plastic & rubber parts twice in a year. Will I get next slab of NCB on renewal ?
Repair of glass, fiber, plastic & rubber parts covers only one claim during the period of insurance so in case of 2 claims, you are not eligible for NCB.

Is loss of personal belongings cover cash or payment cards ?
No

I have restricted cover policy with you. Am I eligible for availing addon covers ?
No. Addon covers can be availed on comprehensive package policy only.
 
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