Claims Centre
 
Our Claims Mission
Just and Fair Settlement of Claims in a cost efficient manner by a proactive and time bound approach

Claims servicing is first about empathy for a customer's loss. Details like how, where and how much are just details. Understanding this fact is the simple secret of Tata AIG General Insurance Company Limited's success. It ensures we put ourselves in your shoes, so we don't allow processes and paperwork to come between you and your settlement.

 
 
 
Our Strengths:
 
Motor
  • Claims Mobile Cars provided in all major cities to claims analysts for quick visit to accident spots.
  • Direct settlement at select garages
  • e-claim notification / SMS claim notification
  • Remote assessment of auto claims in selected areas
Travel
  • 24 hours worldwide Assistance Services for Insureds covered under Company`s Overseas Travel Programme.
  • Availability of Cashless service for In-Patients covered under the above programme ,subject to policy terms and conditions.
Corporate
  • Customized service level agreement for all major clients
  • All India Network of Surveyors
  • Expertise in handling large and complex commercial claims across the world
  • Local expertise in Liability and Trade Credit Claims
 
How to make a claim?
 
To register your claim with us please click here
You can notify a claim by sending an SMS CLAIMS to 5616181 or by calling our 24x7 toll free helpline 1800-266-7780.
You can even write to us at general.claims@tata-aig.com

You can refer to the following links / sections for more details on our claims procedures:
 
We request you to keep the following information handy while speaking to customer service executive:
  • Your Contact numbers
  • Policy Number
  • Name of Insured
  • Date & Time of Loss
  • Location of Loss
  • Nature of Loss
  • Place & contact details of the person at the Loss Location.
Kindly note: The above list is only indicative. We may call for additional documents/ information and/or carry out survey / inspection/investigation where felt necessary.
 
Track the Status of your Claim
 
You can now Track the Status of your Claim online, instantly!
 
Loss Survey Limits
 
LIMITS IN ALLOCATION OF SURVEY / LOSS ASSESSMENT AS PER IRDA CIRCULAR No. 26/IRDA /SUR/CIR/DEC/08 dated 22nd Dec 2008
 
Category of surveyor based upon
membership allotted by IIISLA
Loss Limits in Rs
Marine & Misc Motor Fire Engineering
Licentiate Up to 10,00,000 Up to 5,00,000 Up to 15,00,000 Up to 10,00,000
Associate Up to 50,00,000 Up to 10,00,000 Up to 75,00,000 Up to 50,00,000
Fellow All losses All losses All Losses All Losses
 
Buy Service
 **I hereby authorize Tata AIG General Insurance Company Limited to contact me.
It will override my registry on the DNCR.

Call us on our 24x7 Toll Free helpline 1800-266-7780
OR
SMS `TAG` to 5616181
Write to us at customersupport@tata-aig.com or click here to give us your feedback.